At Abercro Clothing Shop, we believe in effortless style and seamless shopping experiences. Below you’ll find answers to our most common questions about products, shipping, returns, and more. Can’t find what you need? Contact our style advisors at [email protected].

Product Questions

What types of clothing does Abercro specialize in?
We curate premium wardrobe essentials across all categories including dresses, jeans & trousers, knitwear, outerwear, suits & tailoring, and more. Our collection focuses on seasonless staples with designer aesthetics at accessible prices.
Are your products true to size?
Our pieces follow standard international sizing with detailed measurement charts for each item. For tailored items like suits and dresses, we recommend checking the specific product’s size guide. When in doubt between sizes, we suggest sizing up for a more effortless fit.
Do you offer petite or plus sizes?
Currently our core collection focuses on standard sizes (XS-XL), though many of our fluid designs are intentionally oversized or adjustable. We’re actively expanding our size range – sign up for our newsletter to be notified when new sizes launch.

Shipping & Delivery

What shipping options are available?
We offer two premium delivery services:
Express Shipping: $12.95 flat rate worldwide via DHL/FedEx (10-15 days after dispatch)
Free Standard Shipping: Automatically applied to orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before dispatch.
Which countries do you ship to?
We deliver globally except certain Asian countries and remote regions due to customs restrictions. During checkout, simply enter your address to confirm availability. Our system automatically calculates duties for transparent pricing.
Can I change my shipping address after ordering?
Address changes must be requested within 1 hour of ordering by immediately emailing [email protected] with your order number. We cannot guarantee changes after this window as orders enter rapid processing.
How can I track my order?
You’ll receive tracking information via email as soon as your order dispatches from our Fresno warehouse. Track directly through DHL/FedEx for Express shipments or EMS for Standard shipments.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery:
– Pre-paid return label included with all orders
– Full refund to original payment method
– Dedicated returns portal for easy processing
Items must be unworn with original tags attached.
How long do refunds take to process?
Once we receive your return at our warehouse, please allow 3-5 business days for processing. Refunds typically appear in your account within 7-10 business days depending on your financial institution.
Do you offer exchanges?
For fastest service, we recommend returning the original item for a refund and placing a new order for your preferred size/color. This ensures you receive the freshest inventory without additional wait times.

Payments & Accounts

What payment methods do you accept?
We accept all major international payment options:
– Visa, MasterCard, and JCB credit/debit cards
– Secure PayPal transactions
All payments are processed with SSL encryption for maximum security.
Will I be charged customs fees?
International customers are responsible for any applicable customs duties, taxes, or fees which vary by country. These are not included in your order total and will be assessed by your local customs office upon arrival.
How do I create an account?
Simply begin checkout and select “Create Account” after entering your email. You’ll receive a verification link to complete registration. Accounts allow you to track orders, save favorites, and expedite future purchases.

Still Have Questions?

Our style advisors are available via email at [email protected] to assist with any additional inquiries. We typically respond within 24 hours on business days.

Ready to build your effortless wardrobe? Start shopping our curated collection today.