At Abercro Clothing Shop, we take pride in offering premium fashion for discerning professionals worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not, our straightforward returns and exchanges policy ensures a seamless experience that matches the quality of our garments.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note on Final Sale Items: Certain premium items marked as “Final Sale” cannot be returned or exchanged. This typically includes select items from our Suits & Tailoring and Swimwear collections that have been customized or specially ordered.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item(s) you wish to return or exchange
  3. Wait for return authorization – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Package your return securely in the original packaging if possible
  5. Ship your return to our fulfillment center at:
    Abercro Clothing Shop Returns
    4579 Heritage Road
    Fresno, US 93706

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange:

  • Refund timing: Refunds will be issued to your original payment method within 7-10 business days after we receive your return
  • Payment method: Refunds will be credited back to the original payment method used (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Please note:

  • Exchanges follow the same process as returns
  • You will be responsible for any price differences between exchanged items
  • If the item you want is out of stock, we will issue a refund instead

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Abercro Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details: Item(s) to return/exchange: [Item Name, Size, Color] Reason for return/exchange: [Reason – e.g., wrong size, changed mind, etc.] Preferred resolution: [Refund or Exchange for (specify size/color if exchanging)] Please let me know the next steps and provide the return authorization. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our international customers (excluding certain Asian and remote regions):

  • All return shipping costs are the responsibility of the customer
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees and any import duties/taxes are non-refundable

For any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected]. We’re committed to ensuring your Abercro shopping experience meets the high standards of our collections.