At Abercro Clothing Shop, we combine premium fashion with exceptional service to meet the needs of discerning professionals worldwide. Our shipping and returns policies reflect our commitment to quality and customer satisfaction at every step.

Shipping Information

We offer two reliable shipping options to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (delivery within 10-15 business days after processing)
  • Free Shipping: Available on orders over $50 via EMS (delivery within 15-25 business days after processing)

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order is dispatched.

International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges Policy

We want you to love every Abercro purchase. If you’re not completely satisfied, our straightforward returns process ensures a seamless experience.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • All items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging and proof of purchase are required

Non-Returnable Items: Certain premium items marked as “Final Sale” cannot be returned or exchanged. This typically includes customized or specially ordered items from our Suits & Tailoring and Swimwear collections.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the item(s) you wish to return
  3. Wait for our response – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Package your return securely (using original packaging when possible)
  5. Ship your return to:
    Abercro Clothing Shop Returns
    4579 Heritage Road
    Fresno, US 93706

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund timing: 7-10 business days after we receive your return
  • Payment method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color (subject to availability):

  • Follow the same process as returns
  • You’ll be responsible for any price differences between exchanged items
  • If your desired item is out of stock, we’ll issue a refund instead

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our valued international customers:

  • All return shipping costs are the customer’s responsibility
  • Mark packages as “Returned Goods” to avoid customs charges
  • Original shipping fees and import duties/taxes are non-refundable

Need Assistance?

Our customer service team is here to help with any questions about shipping or returns. Contact us at [email protected] for prompt, professional assistance.

Thank you for choosing Abercro Clothing Shop – where premium fashion meets exceptional service.